The primary role of the Engineering Manager is to lead the team in support of the overall strategic goals established by the Board of Directors. The Engineering Manager will work in concert with sales and customer service leadership to ensure the customer demands are achieved and new market opportunities are maximized. The Engineering Manager will lead the product development activities, organize and develop product support processes, and provide technical support training for company staff and customers. This position is responsible for all Engineering budgeting.

The Engineering Manager will be responsible for ensuring the technical and service capabilities, resources, personnel, products, and operating structure are maximized to support all client demands. The Engineering Manager will work to enhance the current organization to a higher level of development and service capability, while ensuring the quality and customer experiences are maintained the highest levels. The manager will provide the Vice President, Engineering, Tech Services, and Innovation (ETSI) with an organization that can match the demand of commercial customers across all targeted industry verticals. This role will work with all members of the organization and executive team.

Location

Full-time position at Moser Energy System’s Headquarters in Casper, WY with approximately 20% travel.

Key responsibilities include:

The Engineering Manager will be responsible for establishing defined KPIs and striving to evolve the current culture to one of a goal and data driven environment. This leader will take a good organization and make it better through the establishment of processes and systems centered on profitability and achieving measurable results. A primary responsible of the manager will be optimizing the performance and utilization of all Moser power products while ensuring quality, safety, and service excellence goals are achieved.

The Engineering Manager will be responsible for:

• Serve as a direct report to the VP, ETSI.
• Working across all organizational lines and disciplines to support the sales and customer success operations, production and marketing disciplines of the company, and that they are working in concert with the engineering, and product development capabilities of the enterprise.
• Lead monitoring and evaluation of fleet issues for trends, actions and improvements.
• Develop product data management, tracking, and reporting.

• Monitor field issue and lessons learned to drive continuous product improvement.

• Validateproductprocessesandsystemstomaximizequality,reliability, performance, and safety.
• Assist in establishing strategic partnerships with businesses and organizations with complimentary products, services, and competencies.
• Lead in establishing Moser as a learning organization.
• Provide annual plans and budgets in support of the overall strategic budget and goals, established by the VP ETSI, CEO and Board of Directors.
• Play a lead role in management meetings, presenting relevant technical presentations and updates.
• Develop strong relationships with Field/Regional/Account management, as well as direct customer interaction.
• Provide assigned staff with ongoing feedback, direction, and guidance to ensure informed, motivated, engaged, and productive workgroup.
• Ensure quality control of all company output as it pertains to customer interaction, technical credibility, and delivery of products and services.
• Establish operational and/or performance goals that are aggressive, achievable, and tied to long-term goals.
• Establish and monitor performance-reporting systems. Monitor department performance against goals to ensure that objectives are being met and on time.
• This position must operate as a strategic and tactical leader for the Company in managing, mentoring, and leading.
• Create and manage an ongoing operational improvement program identifying, and assessing process and procedural improvements, with the goal, of increasing profitability, and reducing costs, while maintaining quality.
• Must be adept and passionate at managing a “team driven” environment, with a committed group of professionals, who truly care about the company, its history, and future.
• Understanding each market area’s current and needed resources to serve client demands.
• Maintain accountability and compliance standards within all departments.
• Understand the competitive landscape and processes to ensure “best-in-class” results.
• Evaluate the Company’s current team making suggestions for additional hiring needs, and top-grading needs as applicable.

The Candidate

Education

An undergraduate degree in engineering or related field is required.

Professional Qualifications

• • Minimum professional experience; 10-15 years.
  • Prior experience as manager of a technical or engineering team within an industrial manufacturing or power systems company providing energy products and services to customers is preferred.
  • Experience within a production environment that includes building a strong after-market and service business is essential.
  • Experience scaling and building-out engineering or technical support teams, processes, and systems.
  • Systematic, organized, and process-driven leader.
  • Have the experience to understand financial structures to lead engineering, planning financial resources in the fulfillment of an annual operating plane.
  • Stay abreast of needs and perspectives of customers and markets. Tales actions that benefit them and the business. Assigns high priority to customer satisfaction, including internal and external customers.
  • Open-minded, creative thinker and driving force.
  • Diligent manager of timelines and tasks with a proactive management style on following up.
  • Constant communicator, especially in situations that require guidance or advice pertaining to ensuring customer demands are achieved.
  • Personally responsible for meeting commitments and getting results. Ensures that expectations are clear and results are achieved.
  • Works to improve individual and organizational performance; is a self-starter addressing current opportunities or problems, shows persistence,, promotes initiative in others.

Personal Skills and Attributes:

• • • Has the courage to challenge conventional thinking, perseveres in difficult and changing situations.
    • Acts decisively to solve problems and create a path to solutions, empowers others to act.
    • Help others and leads in navigating change and uncertainty toward a desired future vision.
    • Knows the business and is motivated by its mission, strategy, brands, and financial drivers.
    • Demonstrates an enterprise mindset and ensures the team supports the needs of the broader business.
    • A professional of the highest personal integrity who honors his or her commitments and always strives for excellence.

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Job Summary:

The Business Systems Manager will plan, coordinate, and direct information technology-related activities by determining the technology needs of the company and making hardware- and software-related decisions to meet those needs. This role reports directly to the CFO.

Supervisory Responsibilities:

• Hires and coordinates training of system analysts, programmers, and other computer-related workers on the Computer and Information Systems (CIS) team.
• Prioritizes and assigns team members to CIS projects.
• Conducts performance evaluations that are timely and constructive.

Duties/Responsibilities:

• Collaborates with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements.
• Communicates the goals, policies, and procedures of the company to the CIS team; develops plans to implement these needs.
• Evaluates current technology use and needs of the company and recommends software and hardware improvements.
• Oversees backup, security, and user help systems.
• Remains current on advances in technology.
• Provides technical support to users.
• Prepares and delivers operational or project progress reports.
• Implements and oversees operational budget and expenditures.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to assess cyber security exposure and develop processes, controls, and technology to mitigate cyber security risks.
• Ability to build a Computer and Information System from the ground up to include strategic planning, software and hardware selection, implementation and management aligned with overall company short-term and long-term strategic plans.
• Thorough understanding of CIS principles, programs, policies, activities, and procedures.
• Excellent organizational skills, with the ability to prioritize work.
• Ability to explain technical problems and offer solutions to those without technological training.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree in computer science, programming, or related field required.
• Minimum 7 years of related professional work experience.
• Demonstrated experience managing information technology departments.
• Relevant professional certifications and designations.
• Experience integrating and streamlining disconnected systems.
• Experience in selection and migration of Enterprise Resource Planning (ERP) systems.

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Job Summary:

The Service Manager will gather, analyze, share, and log important service information to improve, streamline, and perfect the company’s equipment servicing and tracking processes. Direct report to VP of Field Operations.

Duties/Responsibilities:

• Gathers, communicates, and tracks field service data, parts, warranty, and work order information.
• Works closely with technicians to ensure accurate and timely work orders and reports.
• Pays close attention to detail to thoroughly and accurately complete job entries.
• Tracks the condition, maintenance, and status of the company’s equipment.
• Reviews existing equipment and inventory records for appropriate documentation. 
• Creates and monitors a system of controls, procedures, policies, standards, and forms as they relate to service, and rental equipment repairs.
• Coordinates, updates, and maintains tracking database for service procedures and protocols.
• Performs other duties as assigned.

Required Skills/Abilities: 

• Self-motivated
• Excellent written and verbal communication skills. 
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to utilize computers for inventory, recordkeeping, parts information, etc.
• Strong analytical and problem-solving skills.
• Ability to accurately create comprehensive reports.
• Knowledge of mechanical/electrical parts applications.
• Proficient with Microsoft Office Suite and ERP software.

Education and Experience:

• At least 10 years of experience in the service or parts industry, and/or maintenance or repair work orders.
• High school diploma or general education degree (GED) with service and/or industry experience.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.  
• May be asked to travel to visit different company locations occasionally. 

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